Wireless service frequently asked questions

Can I upgrade or replace my existing phone anytime?

Usually, Yes. Even if you have a service contract.

What if my phone is lost or stolen?

If your phone is lost or stolen, contact your service carrier right away to suspend your wireless service and protect yourself against unauthorized charges. In the case of a stolen phone, we suggest that you report the theft to the Police and obtain a Police Report Number.

What if I move?

If your current carrier is in your new area, then you can tranfser over. If not, you may have to get a new cell phone that will work with whichever carrier is in the new area.

Why isn't my phone working?

First, make sure your phone is turned ON and your battery or other power supply is charged and functioning properly. Second, make sure the area you are calling from provides cellular coverage and a good cellular signal. Third, make sure you are dialing correctly. Ongoing technical problems can indicate a problem with your phone equipment. If a problem persists, contact the dealer who activated your service to request a diagnostic check. Most equipment manufacturers offer a 12-month warranty from date of purchase. If you have just received your phone and need to activate, please follow the instructions enclosed with your shipment.

Why must I purchase certain phones with particular rate plans or features?

Different types of equipment provide programming that enables the phone to roam and take advantage of the national rates pricing. This programming sets your phone to preferred roaming service providers as you roam. Certain features (such as Wireless Internet service) are supported only by certain phone models.

What is a dual-mode phone?

A dual-mode phone is capable of using the traditional Analog system and CDMA/TDMA digital systems. The dual-mode phone automatically determines whether you are in a digital or analog calling area and transfers between them automatically, using digital calling whenever possible.

Which accessories are included in the price of my phone?

The price of your phone includes your phone, the battery and a charger for the battery. Some of our promotional offerings may include additional accessories.

Which accessories do I need to purchase?

You are not required to purchase any additional accessories for your phone. You may want to consider purchasing an ear piece or hands-free car kit to make the use of your phone safer and more convenient.

How long will my battery last between charges?

The amount of stand-by and talk-time for your battery is dependent upon the type of phone you purchase. Most phone models come with a Nickel Metal Hydride battery. You may also purchase an additional battery that may have an extended talk time. We recommend a Lithium Ion batter for extended talk-time needs.

What is Prepaid Service?

Prepaid wireless service gives you all the things you want from wireless service - without the things you don't want:

No monthly bills
No deposit
No long-term contracts
No credit checks
Pay as you go wireless calling
The automated system can even tell you the account balance and when your airtime expires each time you call. When your airtime expires, simply purchase another Prepaid Card for $10, $20, $30, $50, or $100.

Click here to view prepaid plans

How does long distance work?

When dialing long distance from your wireless phone, dial 1 + area code + number. Nationwide long distance is available to most wireless customers. Some local rate plans include unlimited nationwide long distance at no additional charge. If your rate plan does not include unlimited nationwide long distance, most carriers can add it to your account.

How can I make an international phone call from my wireless phone?

To make an international phone call from your wireless phone, dial 011 + country code + city/area code (if applicable) + local telephone number, then press "Send" or "Talk".

What are Nights and Weekends?

Your rate plan may designate certain time periods as Night and Weekend calling, during which local airtime charges do not apply, and minutes are not taken from the included minutes in your plan. Night and Weekend hours vary by market and carrier.

What is roaming?

Roaming is the ability to place and receive calls in a system outside your Wireless providers licensed home service area.

How do I know when I am roaming?

Depending on the model, your wireless phone should show a "ROAM" light or symbol indicating that you are outside of your home service area. When you see the ROAM light or symbol, roaming charges may apply based on your selected rate plan.

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